Cant Find an Answer? Still have Questions?
Email us at firstname.lastname@example.org any time and we will get back to you as soon as possible.
What are Important Ribbon Terms?
Continuous Print- All ribbon is printed continuously, meaning you will receive one continuous roll. This way, you can cut exactly where you need to. There will be 2-3" between each imprint depending on ribbon width and text.
Double V Cut- A double V is available on the 2-yard option only. Two yards is long enough for most presents and vases, so we will gladly trim the ends for you if you choose!
Yards- We are not being funny over here, but we do know not everyone uses the yard as a common measurement. Two important conversions to know are 1 yard = 3 feet and 1 yard = 36 inches. We offer different yard amounts because we wanted to make it easy to purchase personalized ribbon for every and all occasion. We start at 2 yards (6 feet, 72 inches) because honestly, 1 yard doesn't go very far.
What is processing time?
Processing time is the time from when the order is placed until the order is fulfilled (customized/printed/cut/etc.). Our standard processing time is 3-5 business days. Please note that processing time does not include shipping.
So what does that look like:
In City Pickup: Ready for pickup in 3-5 business days.
Shipping: Ready to ship in 3-5 business days.
Need your items rushed?
We offer "Front of the Line" rush option as well as upgraded/faster shipping (coming soon) options.
Front of the Line
Your order will have a rushed processing time of 1-2 business days.
In City Pickup:Ready for pickup in 1-2 business days.
Shipping: Ready to ship in 1-2 business days.
Upgraded Shipping- Upgraded shipping coming soon.
What is our Return Policy?
Due to the nature of our business (you know, that whole personalization thing and printing your name on it), all sales are final. Please be sure to triple check that your personalization information is correct before submitting your order. We do not send proofs, but they are available for purchase if needed.
What is the deal with printing logos and artwork on ribbon?
We can print your logo or your artwork on the ribbon (cool, I know!) but there are a few requirements:
- Must be uploaded as a .jpg .png or .pdf
- Have a high resolution (at least 300 dpi)
- Black and white only. The black text/designs are what will be printed on the ribbon.
- We do not accept photos of any kind as artwork. We believe photos are art, we just can't print them on a ribbon. If you have a picture or an idea but do not know where to start, we are happy to help create a custom design for you. Pricing starts at $25. Email email@example.com with the subject line of CUSTOM DESIGN.
Purchasing a Proof?
If you need a proof, please request one in the Additional Comments section at checkout. Once we receive the request, we will send an invoice for $10 (please include your email). Each proof comes with two edits. Purchasing a proof will extend processing time; processing time will start when the proof is finalized via email.
Problem with Your Order?
What to do when shit happens
Damaged item: CALL THE USPS, just kidding just kidding. In the event you receive a damaged item, please inform us within 48 hours of delivery. Email us at firstname.lastname@example.org with a picture and a description of the damaged item, if eligible, we will happily replace the exact item.
An item with error: DEFINITELY CALL THE USPS…kidding. If we made an error, please email us with a picture and description of the incorrect item at email@example.com, and we will mail a replacement ASAP.